Terms of Service

Clear Terms for a Considered Shopping Experience.

These Terms of Service govern your access to and use of the Laxuneri™ online store, including the purchase of products and your interaction with the information, features, services, and customer support made available through our website.

By browsing our website, placing an order, or otherwise using our online services, you agree to these Terms together with any other policies that apply to your purchase, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Information.

If you do not agree with these Terms, please do not use the website or submit an order.

Key Information

Important Terms at a Glance

1. Website Use

Eligibility and Responsible Use

You may use our website only for lawful personal or household purposes and in accordance with these Terms.

By submitting an order, you confirm that you are legally capable of entering into the transaction under the laws that apply to you, or that the purchase is being completed with the authorization of a parent or legal guardian where required.

Information you provide during checkout, including your name, email address, billing information, payment information, and shipping address, must be accurate, current, and complete.

2. Customer Accounts

Keeping Your Information Secure

If account functionality is available and you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through that account.

Please contact us if you reasonably believe that your account or customer information has been accessed without authorization.

3. Product Information

Thoughtful Representation, Real-World Variation

We make reasonable efforts to present product descriptions, dimensions, configurations, materials, finishes, photographs, and other product information accurately.

Screen settings, lighting, photography, natural material variation, manufacturing tolerances, and other factors may cause the appearance of a physical product to differ slightly from how it appears online.

Customers should review the product information and relevant measurements before placing an order, particularly where a product is intended to fit beside existing furniture or within a specific space.

We may update product descriptions, specifications, availability, finishes, or configurations when reasonably necessary.

4. Orders

When an Order Becomes Confirmed

Submitting an order represents your request to purchase the products included in that order.

After checkout is completed, we will normally send an order confirmation using the contact information provided during the purchase process.

We may decline or cancel an order where reasonably necessary, including where payment cannot be authorized, inventory is unavailable, material pricing or listing errors have occurred, delivery to the supplied address is not possible, or we reasonably suspect fraud, misuse, or unauthorized commercial resale.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

5. Order Changes & Cancellation

Contact Us as Early as Possible

If you wish to request an order change or cancellation, contact service@laxuneri.com as soon as possible after placing the order.

We will make reasonable efforts to review the request before fulfillment is completed. However, once an order has entered packing, dispatch, or carrier processing, cancellation or modification may no longer be possible.

Where an eligible order has already been shipped, our Return & Refund Policy may apply after delivery.

6. Prices

Pricing, Promotions and Checkout Totals

The price charged for a product is the price shown during checkout when the order is submitted, subject to any applicable discount or promotion.

Prices and promotional offers may change from time to time. Changes generally apply to future orders and do not retroactively change an already confirmed purchase unless a correction is required because of an obvious error.

Applicable shipping charges, taxes, duties, or other amounts will be presented during checkout where they are collected by us.

7. Payment

Secure Payment Processing

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information supplied is accurate.

Payment authorization may be performed by third-party payment processors, banks, card issuers, PayPal, or other providers made available during checkout.

Our primary transaction currency is United States Dollars (USD), unless another currency is expressly displayed during checkout.

Your bank or payment provider may independently apply currency conversion, foreign transaction, or other account-related charges.

8. Shipping & Delivery

Clear Expectations From Processing to Arrival

Most Laxuneri™ orders are processed within 1–5 business days after successful payment confirmation.

Standard transit generally takes approximately 5–14 business days after dispatch. This means many orders arrive approximately 6–19 business days after the order is placed.

Delivery times are estimates rather than guaranteed arrival dates and may be affected by customs processing, carrier operations, severe weather, transportation disruption, local postal conditions, holidays, or other circumstances outside normal fulfillment operations.

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type, and delivery destination.

Free standard shipping is available on eligible U.S. orders of $70 or more. For other eligible orders, the applicable shipping charge will be displayed during checkout.

Once tracking becomes available, shipment information will normally be sent to the email address used for the order.

9. Returns & Refunds

90-Day Return Window for Eligible Products

Eligible products may be returned within 90 calendar days after delivery in accordance with our Return & Refund Policy.

Preference-based returns generally require the product to remain unused and in substantially the same condition in which it was received, together with the relevant included components and packaging where reasonably possible.

Customers are generally responsible for return shipping costs for preference-based returns.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact us so the issue can be reviewed. Where the issue is confirmed, we will provide an appropriate replacement, refund, return arrangement, or other reasonable solution without imposing additional return shipping cost on the customer for the confirmed seller or fulfillment error.

Approved refunds are generally returned to the original payment method within 10 business days after the applicable review has been completed. Banks and payment providers may require additional time to post the funds.

10. Return Locations

Do Not Send Returns Without Instructions

Our legal business registration address may not be the warehouse responsible for receiving customer returns.

Please contact service@laxuneri.com before sending an item back. Once an eligible return has been approved, our customer support team will provide the appropriate return location and instructions.

11. International Orders

Customs, Duties and Local Requirements

Where international delivery is available, destination-country customs procedures may affect delivery times.

Import duties, taxes, customs charges, or local handling fees may apply depending on the destination. Where these amounts are not collected during checkout, they may be assessed independently by local authorities or delivery providers.

Nothing in these Terms limits mandatory statutory rights available to consumers under applicable local law.

12. Personal Use

Products Are Intended for Personal or Household Purchase

Unless we expressly agree otherwise in writing, products purchased through our consumer store are intended for personal or household use.

We may review, restrict, or decline orders that reasonably appear to be placed primarily for unauthorized commercial resale, fraudulent activity, or abusive purchasing behavior.

13. Intellectual Property

Laxuneri™ Content and Design

Unless otherwise stated, the website's original text, product names, product concepts, layouts, photographs, graphics, visual designs, branding elements, and other original content are owned by or licensed for use by the relevant rights holder.

The Laxuneri™ brand name and our original product presentation may not be copied, reproduced, distributed, commercially exploited, or represented as another party's work without appropriate authorization.

Limited personal viewing of the website does not transfer ownership of any intellectual property rights.

14. Prohibited Uses

Use the Website Lawfully and Responsibly

You must not use the website or our services for unlawful, fraudulent, abusive, deceptive, or malicious purposes.

You must not knowingly introduce malware, interfere with website security, attempt unauthorized access, scrape or harvest customer data in violation of law, impersonate another person, submit fraudulent payment information, or use the website in a manner intended to damage our systems or the rights of others.

We may reasonably restrict access where necessary to protect customers, our systems, or the lawful operation of the store.

15. Third-Party Services

Services That Help Operate the Store

Our online operations may rely on third-party providers for functions such as website hosting, checkout, payment processing, fraud prevention, fulfillment, analytics, email delivery, shipment tracking, and customer support technology.

Those providers may process information where necessary to perform their services, subject to applicable privacy requirements and their respective terms.

We are not responsible for independent third-party websites, products, or services that are outside our control.

16. Privacy

How Customer Information Is Handled

Personal information collected in connection with our website and transactions is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Information may be processed by service providers where reasonably necessary to complete transactions, process payments, deliver orders, prevent fraud, provide support, operate the website, or meet legal obligations.

17. Reviews & Feedback

Share Responsibly

If you submit a product review, photograph, suggestion, or other feedback, you confirm that you have the right to submit that material and that it does not unlawfully infringe another person's intellectual property, privacy, or other rights.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading, spam-related, or otherwise inconsistent with the proper operation of the website.

18. Errors & Corrections

Keeping Store Information Accurate

Despite reasonable efforts, occasional typographical, pricing, inventory, description, shipping, or technical errors may occur.

We may correct genuine errors when identified. If a material error affects an order already placed, we will take reasonable steps to inform the customer and provide an appropriate resolution, which may include correction, cancellation, or refund where applicable.

19. Website Availability

Reasonable Access Without an Absolute Guarantee

We work to maintain an accessible and functional online shopping experience, but we cannot guarantee that the website will operate without interruption at all times.

Maintenance, technical faults, hosting interruptions, network conditions, security incidents, or other circumstances may occasionally affect access.

Nothing in this section excludes any product warranty or consumer remedy that cannot legally be excluded.

20. Limitation of Liability

Limitations Apply Only Where Law Allows

To the fullest extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable at the time of the transaction and that do not arise from a legal obligation that cannot be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including mandatory consumer protections or other rights that cannot legally be waived.

21. Events Beyond Reasonable Control

Unexpected Disruptions

We will not be treated as having breached these Terms where a delay or failure is caused by circumstances reasonably outside our control.

Such circumstances may include severe weather, natural disasters, transportation interruption, customs disruption, governmental measures, widespread network or power outages, major labor disruption, public emergencies, carrier failures, or other comparable events.

Where such an event materially affects an order, we will make reasonable efforts to communicate available information and resume normal performance when reasonably possible.

22. Severability

If One Provision Cannot Be Enforced

If a court or other competent authority determines that part of these Terms is invalid or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary and permitted by law.

The remaining provisions will continue to apply where legally possible.

23. No Waiver

Rights Remain Available

If either party does not immediately enforce a right under these Terms, that does not automatically mean the right has been permanently waived.

24. Applicable Law & Disputes

Fair Resolution and Mandatory Consumer Rights

These Terms and transactions operated by Hangzhou Wuweidao E-commerce Co., Ltd. are governed by applicable laws of the People's Republic of China, except where mandatory laws in a customer's jurisdiction provide protections that cannot legally be excluded.

If a concern arises, we encourage customers to contact service@laxuneri.com first so that the issue can be reviewed and, where possible, resolved directly.

If a dispute cannot be resolved through customer support, either party may pursue remedies available through a court or other competent authority with jurisdiction under applicable law.

25. Electronic Communications

Order and Service Messages

By providing an email address or other contact information during checkout, you agree that we may use those details to send communications reasonably necessary to operate your transaction.

These communications may include order confirmations, payment information, fulfillment notices, tracking updates, support responses, return information, security notices, or other transaction-related messages.

26. Changes to These Terms

Keeping the Terms Current

We may update these Terms when reasonably necessary to reflect changes in our operations, services, legal obligations, or customer processes.

Updated Terms will be published on this page with an appropriate revision date.

Material changes will apply in accordance with applicable law and generally will not retroactively remove rights that already apply to an existing confirmed transaction.

27. Contact Information

Questions About These Terms?

If you have a question about these Terms, an order, payment, delivery, return, or another customer-service matter, you may contact us using the information below.

Legal Company Name:
Hangzhou Wuweidao E-commerce Co., Ltd.

Business Address:
Room A1178, No. 80 Qianlong Road,
Xihu Subdistrict, Xihu District,
Hangzhou, Zhejiang, China

Customer Support Email:
service@laxuneri.com

Customer Service Phone:
+86 153 0650 5153

Customer Service Hours:
Daily, 8:00 AM–10:00 PM

Last Updated:
September 24, 2026

Our Standard

Clear Before Purchase. Clear After Purchase.

Laxuneri™ is built around thoughtful products designed to work naturally within shared spaces.

We believe the same clarity should apply to the commercial relationship behind those products. Customers should be able to understand who operates the store, what happens when an order is placed, how payment and delivery work, and where to turn when something needs to be resolved.

Thank you for choosing Laxuneri™.