Contact Us

Company Information

Hangzhou Wuweidao E-commerce Co., Ltd.

Laxuneri™ is owned and operated by Hangzhou Wuweidao E-commerce Co., Ltd.

Brand Name: Laxuneri™

Legal Company Name: Hangzhou Wuweidao E-commerce Co., Ltd.

Business Address: Room A1178, No. 80 Qianlong Road, Xihu Subdistrict, Xihu District, Hangzhou, Zhejiang, China

Customer Service Phone: +86 153 0650 5153

Customer Support Email: service@laxuneri.com

Customer Service Hours: Daily, 8:00 AM–10:00 PM

Legal Representative: Zhang Qiang

Unified Social Credit Code: 91330101MAKDM37B86

Contact Laxuneri™

Thoughtful Products Deserve Thoughtful Support.

Our team is available to help with questions about Laxuneri™ products, existing orders, delivery updates, product information, and after-sales support.

Because our products are designed around real homes, furniture layouts, travel environments, and everyday pet routines, we understand that customers may occasionally need more detailed information before or after placing an order.

Whether you are confirming product details, checking an order, or need help after delivery, you are welcome to contact our customer support team.

Customer Support

How We Can Help

Order Questions

Contact us if you need help confirming an order, reviewing order information, or understanding the next steps after a purchase has been placed.

Shipping & Delivery

If you have questions about dispatch, tracking information, delivery progress, or an unexpected shipping delay, our support team can review the available order details with you.

Product Information

If you would like additional information about a Laxuneri™ product, its intended use, dimensions, configuration, or how it may fit into your home environment, please reach out before purchasing.

Returns & After-Sales Support

If an order arrives with an issue or you need assistance with a return or refund request, contact us with the relevant order information so our team can review your request and provide the appropriate next steps.

Reach Our Team

Contact Details

Email:
service@laxuneri.com

Phone:
+86 153 0650 5153

Customer Service Hours:
Daily, 8:00 AM–10:00 PM

Business Address:
Room A1178, No. 80 Qianlong Road,
Xihu Subdistrict, Xihu District,
Hangzhou, Zhejiang, China

If your message relates to an existing purchase, please include your order number, the name used when placing the order, and a short description of the issue. If relevant, photos or other supporting details may help our team understand your request more efficiently.

Response & Communication

Clear Communication From Start to Finish.

We aim to review customer messages as promptly as reasonably possible during our listed service hours.

Some requests, particularly those involving delivery status, returns, damaged items, order changes, or payment records, may require additional review before a complete response can be provided.

Providing accurate order details in your first message can help us identify the correct purchase and respond more efficiently.

Our Approach

Support That Reflects the Laxuneri™ Standard.

Laxuneri™ is built around thoughtful design, clear function, and products intended to live naturally within the home.

We apply the same principle to customer communication. Our goal is to provide clear information, practical assistance, and a straightforward path when questions arise.

Thank you for choosing Laxuneri™ and for allowing our designs to become part of the spaces you share with your pet.

Laxuneri™

Pet Access Architecture

© 2026 Laxuneri™. Owned and operated by Hangzhou Wuweidao E-commerce Co., Ltd.