Privacy Policy

Your Information Should Be Handled With the Same Care as Your Home.

This Privacy Policy explains how Laxuneri™ collects, uses, stores, and shares personal information when you visit our online store, browse our products, place an order, communicate with our customer support team, or otherwise interact with our services.

For the purposes of this Privacy Policy, Laxuneri™ is operated by Hangzhou Wuweidao E-commerce Co., Ltd.

By using our website or providing information to us, you acknowledge the privacy practices described in this policy.

Privacy at a Glance

What This Policy Covers

1. Personal Information We Collect

Information Connected to Your Interaction With Laxuneri™

The personal information we collect depends on how you interact with our website and services.

2. Where Information Comes From

Information Can Reach Us in Several Ways.

We may collect personal information directly from you when you browse the store, place an order, create an account, submit information, or communicate with us.

Certain technical information may be collected automatically when you use the website through cookies, similar technologies, and normal server or platform operations.

We may also receive information from service providers that help us operate the store, including payment processors, fulfillment partners, shipping providers, fraud-prevention services, analytics providers, and customer-service technology providers.

3. How We Use Personal Information

Supporting Your Order and the Store Behind It

4. Marketing Communications

Communication Preferences Remain in Your Control.

Where permitted by applicable law, we may use contact or interaction information to provide promotional communications or information about Laxuneri™ products.

If you receive promotional email communications from us, you may use the unsubscribe option provided in those messages to stop receiving future promotional emails.

Opting out of promotional communications does not prevent us from sending non-promotional messages that are reasonably necessary for an existing order, account, return, refund, delivery, or customer-support matter.

5. Cookies & Similar Technologies

How the Website Remembers and Understands Activity

Our website and service providers may use cookies and similar technologies to operate essential site features, remember preferences, understand website usage, maintain security, support checkout, and measure website performance.

Depending on your location and applicable law, certain non-essential cookies or advertising technologies may be subject to consent or other privacy controls.

Browser settings may also allow you to block or remove cookies, although doing so may affect certain website functions.

6. When Information May Be Shared

We Use Service Providers to Operate the Store.

Personal information may be shared with third parties where reasonably necessary for legitimate business operations.

7. Shopify and Store Technology

Technology Behind the Shopping Experience

Our e-commerce store may be hosted and supported through Shopify technology.

As part of providing the online store, Shopify may process information concerning your access to and interaction with the website, checkout, transactions, and related services.

Shopify and other service providers may process information from locations outside the country where you live where necessary to provide their services.

8. Payment Information

Sensitive Payment Details Are Handled Through Payment Systems.

Payment information is processed through the secure payment methods and payment providers presented during checkout.

Laxuneri™ does not ask customers to send full credit card numbers, CVV security codes, banking passwords, or PayPal passwords through ordinary email or customer-support messages.

Payment providers may independently retain information required to process, verify, refund, or protect transactions according to their own legal obligations and privacy practices.

9. Third-Party Services

Services Outside Our Direct Control

Some functions associated with our store may be provided by independent third-party services.

When you interact directly with a third-party payment provider, delivery provider, social platform, or other independent service, that provider may process information under its own privacy terms.

We encourage customers to review the privacy information provided by third parties where relevant.

10. Children's Privacy

Our Store Is Intended for Adult Customers.

Our services are not intended to be directed to children who are below the age at which they may independently consent to the collection and processing of personal information under applicable law.

If a parent or guardian reasonably believes that a child has provided personal information to us inappropriately, they may contact service@laxuneri.com so the matter can be reviewed.

11. Data Security

Reasonable Safeguards, Without Impossible Promises

We and our service providers use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, payment system, or security method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive credentials through unsecured communication channels.

12. Data Retention

We Keep Information Only as Long as Reasonably Necessary.

The length of time we retain personal information depends on why the information was collected and the legal or operational requirements that apply.

For example, we may retain relevant information where needed to complete transactions, maintain business records, respond to customer requests, address disputes, prevent fraud, comply with tax or accounting obligations, or satisfy other legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable retention practices.

13. Your Privacy Rights

Your Rights May Depend on Where You Live.

Applicable privacy laws may provide you with one or more rights concerning your personal information.

14. Privacy Requests

How to Exercise an Applicable Privacy Right

You may contact service@laxuneri.com if you wish to make a privacy-related request.

We may need to verify your identity before completing certain requests so that personal information is not disclosed, changed, or deleted in response to an unauthorized request.

Where applicable law permits an authorized agent to act on your behalf, we may request reasonable evidence of that authorization.

We will respond to valid requests within the timeframe required by applicable law.

15. EEA & United Kingdom

Additional Rights May Apply.

If you are located in the European Economic Area or United Kingdom, applicable data-protection law may provide additional rights concerning access, correction, deletion, portability, restriction, objection, and withdrawal of consent.

You may also have the right to raise concerns with a competent data-protection authority where provided by applicable law.

16. International Data Transfers

E-commerce Often Operates Across Borders.

Our company, e-commerce platform, payment providers, logistics providers, and other service providers may operate in different countries.

As a result, personal information may be processed or stored outside the country in which you reside.

Where applicable law requires specific safeguards for international transfers, we or the relevant service provider will rely on appropriate legal mechanisms or other permitted safeguards.

17. Business Changes

Information May Form Part of a Legitimate Business Transaction.

If our business is involved in a merger, restructuring, acquisition, financing, sale of assets, or similar corporate transaction, information may be disclosed where reasonably necessary in connection with that transaction and subject to applicable law.

18. Privacy Questions & Complaints

Contact Us if Something Does Not Look Right.

If you have questions or concerns regarding the way personal information has been handled, please contact us using the information provided below.

We will review privacy concerns and respond in accordance with applicable legal requirements.

Depending on where you live, you may also have a statutory right to submit a complaint to an appropriate privacy or data-protection authority.

19. Changes to This Privacy Policy

Keeping Our Privacy Information Current

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, services, legal requirements, or privacy practices.

When the policy is updated, the revised version will be published on this page and the "Last Updated" date will be revised.

Where applicable law requires additional notice or consent for a material change, we will take appropriate steps.

20. Contact Information

Privacy Support

For questions about this Privacy Policy, the handling of personal information, or a privacy-right request, please contact:

Legal Company Name:
Hangzhou Wuweidao E-commerce Co., Ltd.

Brand Name:
Laxuneri™

Business Address:
Room A1178, No. 80 Qianlong Road,
Xihu Subdistrict, Xihu District,
Hangzhou, Zhejiang, China

Customer Support Email:
service@laxuneri.com

Customer Service Phone:
+86 153 0650 5153

Customer Service Hours:
Daily, 8:00 AM–10:00 PM

Last Updated:
September 24, 2026

Our Privacy Approach

Clear Information. Considered Handling.

Laxuneri™ is designed around the idea that products should fit naturally into the spaces people share with their pets.

We believe the same sense of consideration should apply to the information customers share with us.

Our aim is to explain clearly what information may be collected, why it is used, who may process it, and how customers can reach us when they have a question.

Thank you for choosing Laxuneri™.