Company Information
Hangzhou Wuweidao E-commerce Co., Ltd.
Laxuneri™ is owned and operated by Hangzhou Wuweidao E-commerce Co., Ltd.
Brand Name: Laxuneri™
Legal Company Name: Hangzhou Wuweidao E-commerce Co., Ltd.
Business Address: Room A1178, No. 80 Qianlong Road, Xihu Subdistrict, Xihu District, Hangzhou, Zhejiang, China
Customer Support Email: service@laxuneri.com
Customer Service Phone: +86 153 0650 5153
Customer Service Hours: Daily, 8:00 AM–10:00 PM
Legal Representative: Zhang Qiang
Unified Social Credit Code: 91330101MAKDM37B86
Return & Refund Policy
90 Days to Make Sure It Belongs in Your Home.
We want every Laxuneri™ purchase to feel considered from the moment it enters your space. If an eligible item is not right for you, you may request a return within 90 calendar days after the order has been delivered.
This policy explains which items are eligible, how to request a return, where approved returns should be sent, how return shipping is handled, and when an approved refund will be issued.
Policy at a Glance
The Essentials
Return Window
Eligible products may be returned within 90 calendar days after delivery.
Return Request
Contact service@laxuneri.com before shipping a return.
Preference-Based Returns
Customers are generally responsible for return shipping costs when the return is based on preference, size, color, compatibility, or a change of mind.
Damaged, Defective or Incorrect Items
Where a confirmed issue is attributable to the item or fulfillment error, an appropriate replacement, refund, or return solution will be provided without additional return cost to the customer.
Refund Method
Approved refunds are returned to the original payment method.
Refund Processing
Approved refunds are generally issued within 10 business days after the applicable return review has been completed.
Return Eligibility
Items Should Be Returned in Resalable Condition
To qualify for a standard preference-based return, the product should generally be in the same condition in which it was received.
Unused Condition
The item should not show signs of use, installation damage, avoidable wear, modification, misuse, or other customer-caused deterioration.
Original Components
All included parts, accessories, cushions, inserts, hardware, instructions, and other components supplied with the product should be returned where applicable.
Original Packaging
Where reasonably possible, the product should be returned in its original packaging or in packaging that provides equivalent protection during return transport.
Proof of Purchase
We may request the order number, purchaser information, receipt, or another reasonable form of proof that the product was purchased through Laxuneri™.
How to Request a Return
Contact Us Before Sending Anything Back
To begin a return request, email service@laxuneri.com within the applicable return period.
To help us review your request efficiently, please include:
Your Order Number
This allows our team to locate the correct purchase.
The Product You Wish to Return
Please identify the relevant product and quantity.
Reason for the Return
Let us know whether the request relates to preference, compatibility, damage, a defect, an incorrect item, or another issue.
Photos or Video Where Relevant
If the item arrived damaged, incorrect, incomplete, or with another visible issue, photographs or video may help us evaluate the situation more quickly.
After the request has been reviewed, our customer support team will provide the appropriate return instructions where a physical return is required.
Return Address
Please Do Not Return Products to Our Registration Address Without Instructions.
The appropriate return warehouse may differ from our legal business registration address because orders may be fulfilled through different inventory and logistics facilities.
Please do not send returns directly to our business registration address unless our customer support team has specifically instructed you to do so.
Once a return request has been approved, we will provide the applicable return warehouse address and any instructions required for the return.
Return Shipping Costs
Who Pays for the Return?
Preference-Based Returns
If you are returning an otherwise correct and undamaged product because you changed your mind, selected the wrong size or configuration, no longer need the item, or prefer another product, you are generally responsible for the cost of return shipping.
Damaged, Defective or Incorrect Products
If the product is confirmed to have arrived damaged, defective, incorrect, incomplete, or materially different from the product ordered, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional return shipping costs for the confirmed issue.
Damaged, Defective or Incorrect Items
Please Inspect Your Order After Delivery.
We recommend checking your package and product shortly after delivery.
If an item arrives damaged, has a material defect, is missing important components, or is different from the product you ordered, contact service@laxuneri.com as soon as reasonably possible.
Please provide your order number and clear photographs or video showing the issue where practical. This helps us understand what happened and determine an appropriate solution.
Depending on the circumstances, the appropriate solution may include replacement parts, a replacement product, a return arrangement, a partial refund, or a full refund.
Non-Returnable Items
Certain Products May Have Return Restrictions.
Some items may not qualify for ordinary preference-based returns where resale would not reasonably be possible or where the product was specifically produced or modified for the customer.
Examples may include:
Customized or Personalized Products
Products manufactured, engraved, sized, configured, or otherwise customized specifically for an individual order may be excluded from preference-based returns unless the product is damaged, defective, incorrect, or applicable law provides otherwise.
Gift Cards
Gift cards and similar stored-value products are generally not returnable or redeemable for cash except where required by applicable law.
Products Damaged After Delivery
Products materially damaged through misuse, improper assembly, unauthorized modification, neglect, or customer-caused damage may not qualify for a standard return.
If you are unsure whether your item is eligible, contact us before sending it back.
Exchanges
A Clearer Way to Change Products
Unless our support team confirms another arrangement, the simplest way to obtain a different product, size, configuration, or finish is to request a return for the original eligible item and place a new order for the preferred product.
This helps keep the original return and the new purchase clearly documented as separate transactions.
European Union Orders
Statutory Consumer Rights Remain Applicable.
Where applicable, consumers receiving eligible goods in the European Union may have statutory rights to withdraw from certain distance purchases within 14 days without providing a reason, subject to applicable legal requirements and exceptions.
This statutory right is separate from, and does not reduce, any additional return period voluntarily offered under our 90-day return policy.
Product-condition requirements, exceptions for certain customized goods, and other legal rules may apply depending on the circumstances of the purchase.
Refunds
How Approved Refunds Are Processed
Once the applicable return has been received and reviewed, or once our support team determines that a physical return is not required, we will notify you of the outcome of the refund request.
If a refund is approved, it will generally be issued to the original payment method within 10 business days after the return review or refund approval process has been completed.
After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.
Refund Method
Refunds Return to the Original Payment Method.
Approved refunds are normally returned through the same payment method used for the original purchase.
Customers should not ordinarily be required to provide an unrelated bank account or payment destination simply to receive a standard approved refund.
If the original payment method is no longer available, contact our customer support team so the situation can be reviewed.
Order Changes & Cancellation
Contact Us as Soon as Possible.
If you need to request an order change or cancellation before shipment, contact service@laxuneri.com as soon as possible.
We will make reasonable efforts to review the request before fulfillment is completed. However, once an order has entered packing, dispatch, or carrier processing, cancellation or modification may no longer be possible.
If the order has already shipped, the applicable return process may be used after delivery where the product remains eligible.
Refused or Unclaimed Deliveries
Contact Us Before Refusing a Shipment.
If you wish to return an order, please contact us before intentionally refusing delivery whenever reasonably possible.
Packages refused, left unclaimed, or returned by the carrier without prior coordination may require additional review before a refund can be processed, particularly where return shipping or carrier charges have been incurred.
This does not limit remedies available where a shipment was incorrect, damaged, or otherwise affected by a confirmed seller or fulfillment error.
Return Support
Questions About a Return or Refund?
Our customer support team is available daily from 8:00 AM to 10:00 PM.
Customer Support Email:
service@laxuneri.com
Customer Service Phone:
+86 153 0650 5153
When contacting us about an existing order, please include your order number, purchaser name, relevant product, and a short explanation of your request.
Our Approach
Clear Before Purchase. Fair After Delivery.
Laxuneri™ is built around products designed to fit thoughtfully into everyday spaces. We believe our after-sales process should be just as considered.
Our goal is to make the return process understandable, distinguish clearly between preference-based returns and genuine product or fulfillment issues, and provide customers with a direct support path when something needs to be resolved.
Thank you for choosing Laxuneri™.
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© 2026 Laxuneri™. Owned and operated by Hangzhou Wuweidao E-commerce Co., Ltd.